Reporting Bugs
Written By Christopher Lee
Last updated 6 months ago
Knobase includes a built-in bug reporting tool to help users quickly flag technical issues, UI glitches, or unexpected behavior. Accessible directly from the sidebar, this feature ensures that feedback reaches the development team securely and efficiently—without needing to leave the platform or write a separate email.
Whether you're a teacher encountering a broken report preview or an admin noticing a misconfigured setting, Knobase makes it easy to report problems and contribute to platform improvement.
Supports multimodal inputs, e.g. screenshots, files
🧠 Why It Matters
✅ Enables fast, in-context reporting of issues
✅ Helps improve platform stability and user experience
✅ Ensures bugs are tracked and resolved transparently
✅ Supports collaborative development between schools and Knobase
⚙️ How It Works
📍 Accessing the Bug Report Button
Click your profile icon at the bottom of the left sidebar
Select “Report a Bug” from the dropdown menu
A feedback form will appear with fields for:
Description of the issue
Screenshot upload (optional)
Page or feature affected
Severity level (e.g., minor, critical)
📤 Submitting the Report
Fill out the form with as much detail as possible
Click Submit to send the report directly to the Knobase support team
You’ll receive a confirmation message once submitted
🔁 Follow-Up & Resolution
Reports are reviewed by the Knobase engineering team
Critical issues are prioritized for hotfixes
Non-urgent bugs are added to the development roadmap
Admins may receive updates or patch notes when resolved
📌 Use Case Highlights